Refund policy
Return and Refund Policy
Last Updated: June/2025
Thank you for shopping with SandaVinci. We take pride in the quality and craftsmanship of our jewelry. If you are not entirely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns and refund or exchange requests within 7 days of the delivery date.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging, including any certification or tags provided.
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Custom and made-to-order pieces are also eligible for return, provided the above conditions are met.
Items Not Eligible for Return
We reserve the right to refuse returns on items that:
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Show visible signs of use, wear, or damage.
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Are returned outside the 7-day return window.
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Are missing original packaging, certificates, or tags.
Exchanges
Exchanges are available for items of equal or lesser value, subject to stock availability. Please notify us within the 7-day period if you wish to request an exchange.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
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If approved, the refund will be processed to your original method of payment within 7–10 business days.
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Shipping costs and any applicable duties or taxes are non-refundable.
Return Shipping
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Customers are responsible for return shipping charges.
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SandaVinci is not liable for items lost or damaged in transit during the return process.
International Returns
We accept returns from the United Arab Emirates, United States, and United Kingdom.
Customers are responsible for all associated shipping costs, customs duties, and import taxes for international returns.
Contact Us
If you have any questions or would like to initiate a return or exchange, please contact our support team at:
Email: sandavinci30@gmail.com
Our team is available to assist you and ensure your experience is handled with care and efficiency.